How to Use the Resolution Center

The Resolution Center helps resolve disputes between clients and freelancers fairly.

When to Use the Resolution Center

Consider using the Resolution Center when:

• The delivered work doesn't match the order requirements
• There's a disagreement about revision requests
• The freelancer is unresponsive
• You need to cancel an order and can't reach agreement
• There's a payment or refund issue

Before Opening a Dispute

We recommend trying to resolve issues directly first:

• Message the other party to discuss the problem
• Be specific about what needs to change
• Give them reasonable time to respond (24-48 hours)
• Document everything through the order messaging system

Opening a Dispute

1. Go to the order page
2. Click "Resolution Center" in the order actions
3. Select the issue type
4. Describe the problem in detail
5. Upload any supporting evidence (screenshots, files)
6. Click "Submit Dispute"

Dispute Process

1. Initial Review: Both parties can respond to the dispute
2. Negotiation: Try to reach a mutual agreement
3. Escalation: If no agreement, Armour Studios support steps in
4. Resolution: A final decision is made based on evidence

Possible Outcomes

• Full Refund: Client receives complete refund
• Partial Refund: Agreed amount is refunded
• Order Completed: Payment released to freelancer
• Order Cancelled: Both parties agree to cancel