Trust and safety

When you order a service, you pay at checkout and Armour Studios holds the money. The seller is not paid until the order is complete. An order completes when you approve the delivery, or automatically 3 days after delivery if you have not approved it, asked for a revision or opened a dispute.

Escrow only covers payments made through Armour Studios checkout. Money sent any other way is not held, and we cannot get it back for you. Fees are set out on Pricing and fees.

• The number of revisions is part of what you buy. It is recorded on your order at checkout, so the seller cannot reduce it afterwards by editing the listing.
• After a delivery you can approve it or ask for a revision, up to the number your order includes. A revision reopens the order and gives the seller at least 3 days to deliver again.
• If the delivery deadline passes and the seller has not delivered or asked you for more time, the order becomes eligible for a refund and both of you are told.

If something goes wrong, request a refund from the order page while the order is in progress, delivered or overdue. Explain what happened and attach evidence if you have it. You can file one refund request per order.

1. Filing a request puts the order on hold. It will not complete automatically and the seller is not paid while the request is open.
2. Our team reviews the request, the order and its messages, and decides.
3. If the refund is approved, you get back the full amount you were charged, including the service fee. If it is declined, the order goes back to where it was before the request.
4. If a request has not been decided within 14 days, it is closed without a refund and the order returns to where it was before the request.

Once an order is complete the seller has been paid, so a refund request is no longer available from the order page. If you think a decision was wrong, or your order is already complete, open a support ticket.

You can report a profile, a service, a post, an order or a message using the Report option next to it. Reports go to our team, not to the person you reported. You can choose a reason and attach screenshots:

• Spam or scam
• Harassment or abuse
• Inappropriate content
• Impersonation
• Asking to pay off-platform
• Something else

Please report anyone who asks you to pay or talk outside Armour Studios. That is the most common way people lose money on marketplaces.

We can remove a listing that breaks these rules, and we can ban an account. A banned seller's services cannot be bought. What we do depends on what happened and whether it has happened before.

Pay through checkout and keep the conversation in the order thread. Escrow, revisions and disputes only work for orders paid on Armour Studios, and our team can only review messages that were sent here. Asking for or offering payment outside the platform is not allowed.

• You must be 18 or older to create an account, buy or sell. You confirm this when you sign up.
• Sellers are paid through Stripe and must complete Stripe's identity and payout verification before buyers can check out with them.

These are not allowed as listings, orders, jobs or messages:

• Rank boosting, account sharing, win trading or any other service that breaks the rules of the game publisher or the competition it is played in.
• Selling, renting, lending or transferring game accounts, or logging into another person's account to play on it.
• Cheats, hacks, exploits, aimbots, scripts, macros, or tools that get around anti-cheat, and services that teach or set them up.
• Anything that targets or involves minors in a sexual, exploitative or unsafe way, and any service that asks a minor to share personal information or move to a private channel.
• Impersonating a player, team, organisation, brand or other person, including fake endorsements and fake reviews.
• Content or services that are illegal where the buyer or seller is.
• Hate speech, or content that attacks people for who they are.
• Harassment, threats, doxxing, or services aimed at a specific person, such as mass reporting or brigading.
• Material that infringes someone else's copyright or trademark, including ripped assets, overlays or music you do not have the rights to.
• Payments, contact details or links meant to move an order off the platform.

Copyright complaints have their own process, described on Copyright and DMCA.

For a problem with an order or an account, open a support ticket. Include the order number if there is one. Answers to common questions are in the help centre.